Information

Our dedicated out of hours service is available on 03330 050 199 however please only contact them in a genuine emergency.

Our response times may be slightly longer than you are used to, and slower than we would like.

Please be aware that more people are likely to be at home than would be the norm, so please consider how much noise travels and disturbs others, and be respectful of your neighbours (some of whom may be unwell).

Please be a good neighbour, and check on anyone vulnerable or living alone.

Our team of staff and contractors will be doing their best on your behalf, so please be patient and kind.

Please think before you contact us; some issues may be easily resolved by your personal action or advice found online, for example:-

Leak Issues

Contact your neighbour upstairs and alert them that there may be a problem with their shower, bath, basin, washing machine, dishwasher, hot water tank, etc
Switch off stop-cock until a plumber can attend

Power Issues

Check fuses
Check to see if your neighbours are affected
Check to see if there is a power cut in your area: https://www.westernpower.co.uk/power-cuts

Water Issues

Check all taps and other water points
Check to see if your neighbours are affected
Check to see if there is a problem in your area: https://www.stwater.co.uk/in-my-area/check-my-area/

Gas Issues

If you smell gas, immediately contact National Gas Emergencies on: 0800 111 999

Television Issues

Check your cables
Check to see if your neighbours are affected
Unplug the television and box, leave for 10 minutes, then plug back in
Re-tune your equipment

Waste Collection Issues

There will undoubtedly be changes to collections at some point, so if there are problems please check with the Council direct: cleansing@cheltenham.gov.uk

Thank you for your attention in regards to the above. If you still need to contact us please see below: