Information regarding Covid-19

one of our properties

CAMBRAY UPDATE IN REGARDS TO THE CORONAVIRUS SITUATION

We are emailing all property owners to advise them of Cambray’s plans in regards to the coronavirus situation, in order that they may be informed, and to notify everyone of changes that will regrettably become inevitable.

  • If you have the virus we would appreciate that you please let us know, in order to avoid further unnecessary spread.
  • Most staff will be working from home, so please email any queries to us, rather than telephoning the office number if at all possible (if you do not have email, perhaps ask a neighbour to email on your behalf), and please do not visit the office unless it is essential that you do so. It would be helpful if you could please contact the person most relevant to your specific query:-

Solicitors Enquiries
info@cambraypropertymanagement.co.uk

Nick Lawrence – Managing Director
nick@cambraypropertymanagement.co.uk

Mandy French – Office Manager
mandy@cambraypropertymanagement.co.uk

Emma Lawrence – Insurance Claims Manager
emma@cambraypropertymanagement.co.uk

Carole Atkinson – Accounts Manager
carole@cambraypropertymanagement.co.uk

Carley Jones – Maintenance & Property Co-ordinator
(including Section 20 queries, scheduled works etc)
carley@cambraypropertymanagement.co.uk

Caroline Gainey – Maintenance & Property Co-ordinator (including gates and roller shutters)
caroline@cambraypropertymanagement.co.uk

Helen Allen – Maintenance & Property Co-ordinator (including gardeners and cleaners)
helen@cambraypropertymanagement.co.uk

Kate Lewtas – Maintenance & Property Co-ordinator (including lifts)
kate@cambraypropertymanagement.co.uk

Lisa Farmer – Admin (including key and zapper orders, compliance, neighbour complaints, etc)
lisa@cambraypropertymanagement.co.uk

Leanne Harris – Lettings Manager (Kensington Lettings)
leanne@kensingtonlettings.com

  • Our dedicated “Out Of Hours” service (03330 050 199) may also be affected, so please ensure that you only contact them in a genuine emergency.
  • All scheduled AGMs and meetings have been postponed for the time being.
  • Our routine quarterly inspections will be postponed for the time being, so would residents please alert us to any issues that require action.
  • Our response times may be slightly longer than you are used to, and slower than we would like.
  • Please be aware that more people are likely to be at home than would be the norm, so please consider how much noise travels and disturbs others, and be respectful of your neighbours (some of whom may be unwell).
  • Please avoid touching surfaces in the communal areas where possible, and sanitize code pads, handles, light switches, stair rails, etc if you are able to.
  • Please be a good neighbour, and check on anyone vulnerable or living alone.
  • Our team of staff and contractors will be doing their best on your behalf, so please be patient and kind.
  • Please think before you contact us; some issues may be easily resolved by your personal action or advice found online, for example:-

Leak Issues

  • Contact your neighbour upstairs and alert them that there may be a problem with their shower, bath, basin, washing machine, dishwasher, hot water tank, etc
  • Switch off stop-cock until a plumber can attend

Power Issues

  • Check fuses
  • Check to see if your neighbours are affected
  • Check to see if there is a power cut in your area: https://www.westernpower.co.uk/power-cuts

Water Issues

Gas Issues

  • If you smell gas, immediately contact National Gas Emergencies on: 0800 111 999

Television Issues

  • Check your cables
  • Check to see if your neighbours are affected
  • Unplug the television and box, leave for 10 minutes, then plug back in
  • Re-tune your equipment

Waste Collection Issues

  • There will undoubtedly be changes to collections at some point, so if there are problems please check with the Council direct: cleansing@cheltenham.gov.uk

Thank you for your attention in regards to the above, our best wishes to everyone at this troubling time, be kind and stay safe.